استفاده از رویکرد سرمایه‌های فکری به منظور ارتقاء مزیت رقابتی پایدار در کتابخانه‌های عمومی استان خوزستان

Purpose: This study examines the role of intellectual capital (including human capital, structural capital and relational capital) in creating a sustainable competitive advantage in the public libraries of Khuzestan. Methodology:  This is a descriptive research which aims to provide an explanation for the relationship between intellectual capital and competitive advantage. The sample community consisted of 200 librarians, library staff and middle managers of public libraries in Khuzestan. For the purpose of data analysis SPSS versions 20 and LISREL versions 8.8 are used. Findings: The results showed that intellectual capital played a significant role in the creation of a sustainable competitive advantage.  The impact of human capital and structural capital on sustainable competitive advantage were confirmed, but the impact of relational capital on sustainable competitive advantage was not confirmed. Originality/value: The findings of this study confirm that public libraries can improve their quality of performance by developing a sustainable competitive advantage based on intellectual capital.